Frequently Asked Questions

We aim to respond to all inquiries within 24 hours (business days). During busy periods, it may take slightly longer, but we always do our best to reply as quickly as possible.

Please contact us with your order number and a brief description of the issue. This helps us resolve your query much faster.

Once your order is dispatched, you will receive a tracking number via email. You can use this to track your delivery in real-time.

If your order has not been dispatched yet, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.

We're sorry for the inconvenience! Please contact us with your order number and photos of the item. We will resolve the issue quickly with a replacement or refund.

Yes, we offer a 30-day return policy for eligible items. Please contact us first, and we'll guide you through the process.

Yes — we offer FREE delivery on all orders. No minimum spend required.

Delivery times may vary depending on your location, but most orders arrive within 3–7 business days after dispatch.

You can reach us via: 📧 Email: support@winsomeglam.com 📞 Phone: +44 7856 199267 💬 WhatsApp We recommend including your order number for faster support.

Currently, we primarily ship within the UK. If you need international delivery, please contact us before placing your order.