Return & Refund Policy

Last Updated: 11 September 2026

At Winsome Glam, we want you to be completely satisfied with your jewelry.

This policy explains how cancellations, returns and refunds are handled. Nothing in this policy limits or excludes your statutory rights under UK consumer law.

Change-of-Mind Returns

For most eligible products purchased online, you may cancel your order within 14 days beginning the day after you receive your goods.

You do not need to provide a reason for cancelling.

To exercise your right to cancel, please contact us within the 14-day cancellation period at:

[SUPPORT EMAIL]

Please provide:

• Your name

• Order number

• Product(s) you wish to return

• A clear statement confirming that you wish to cancel your purchase

After notifying us that you wish to cancel, eligible goods must normally be returned within a further 14 days.

Return Address

Eligible returns should be sent to:

[RETURN ADDRESS]

Please do not send a return before contacting us and receiving the appropriate return instructions.

We strongly recommend using a tracked postal service and keeping proof of postage until your refund has been completed.

Return Condition

You may inspect an item in the same way you reasonably would in a physical shop.

Where possible, returned products should include:

• Original packaging

• Jewellery box or pouch

• Accessories

• Certificates

• Any other components supplied with the item

You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to inspect the product.

Personalised & Custom-Made Jewellery

Products that are made to your specification or clearly personalised are generally excluded from statutory change-of-mind cancellation rights.

This may include:

• Engraved jewellery

• Custom names or initials

• Personalised dates or messages

• Bespoke designs

• Certain products specifically manufactured to your individual requirements

Please check all personalisation information carefully before completing your order.

Personalised products remain protected where they are faulty, damaged, incorrectly personalised by us or otherwise not as described.

Earrings & Hygiene

Certain earrings or pierced jewellery may be supplied in sealed hygiene packaging.

Where a product is sealed for health protection or hygiene reasons and is not suitable for return once unsealed, change-of-mind cancellation rights may cease after the seal has been broken.

Please therefore inspect any hygiene-sealed jewellery carefully before opening the seal.

This does not affect your statutory rights where an item is faulty, damaged or not as described.

Faulty, Damaged or Incorrect Items

Under UK consumer law, products must be:

• Of satisfactory quality

• Fit for purpose

• As described

If your jewellery arrives faulty, damaged or different from what you ordered, please contact us at [SUPPORT EMAIL].

Please include:

• Your order number

• Description of the issue

• Clear photographs or video where reasonably appropriate

Depending on the circumstances and your statutory rights, an appropriate remedy may include:

• Refund

• Replacement

• Repair

• Price reduction

If we require a faulty or incorrect product to be returned, reasonable return costs will be covered where required by law.

30-Day Right to Reject Faulty Goods

Where applicable under the Consumer Rights Act 2015, consumers may have a short-term right to reject qualifying faulty goods and request a refund within the statutory period.

Additional rights may continue beyond this period, including rights to repair or replacement where applicable.

Nothing in this policy reduces these statutory rights.

Return Shipping Costs

For ordinary change-of-mind returns, customers are responsible for the direct cost of returning the item unless we have expressly agreed otherwise.

Where an item is faulty, damaged, incorrect or otherwise does not conform to the contract, return costs will be handled in accordance with applicable UK consumer law.

Refunds

Once an eligible return has been received and inspected, we will process the applicable refund.

For statutory change-of-mind cancellations, refunds will normally include:

• The price paid for the eligible returned products; and

• The cost of the least expensive standard delivery method offered for the original order, where required by law

If you selected express, premium or enhanced delivery, the additional cost above our standard delivery option does not normally have to be refunded.

Refunds will be made using the original payment method unless otherwise agreed.

Where goods need to be returned, we may withhold the refund until we receive the goods back or you provide evidence that they have been returned, whichever occurs first where applicable.

Refunds will be issued within the timeframe required by UK consumer law.

Please allow additional time for your bank or payment provider to process the refunded amount after it has been issued.

Exchanges

If you would like to exchange an eligible item for another:

• Size

• Finish

• Colour

• Style

please contact us at [SUPPORT EMAIL].

Exchanges are subject to product availability and return eligibility.

For some orders, the quickest option may be to return the original eligible product for a refund and place a new order.

Personalised products cannot normally be exchanged simply because you change your mind.

Natural Materials

Some of our jewellery may contain natural materials such as:

• Freshwater pearls

• Mother of pearl

• Moss agate

• Natural stones

• Shell

• Other naturally occurring materials

Natural variations in colour, shape, markings, texture and pattern are part of the individual character of these materials and do not automatically constitute a fault.

Normal Wear & Jewelry Care

Jewelry can naturally experience changes over time depending on wear and exposure to:

• Water

• Perfume

• Cosmetics

• Chemicals

• Perspiration

• Cleaning products

• Improper storage

Damage resulting from misuse, accidents, excessive wear or failure to follow reasonable jewelry care instructions may not constitute a manufacturing fault.

Your statutory rights remain unaffected where a product was faulty when supplied.

Gifts

Refunds are normally returned to the original payment method used to place the order.

If you received an item as a gift, please contact us and we will explain the options available.

How to Request a Return

Email [SUPPORT EMAIL] with:

Order Number:
Name:
Item(s) Being Returned:
Reason for Return:
Fault/Damage Photos, if applicable:

Our customer support team will provide the appropriate return instructions.

Contact Us

For returns, refunds, exchanges or faulty-item enquiries:

Winsome Glam
Email: [SUPPORT EMAIL]
Return Address: [RETURN ADDRESS]