Shipping policy

At Winsome Glam, we carefully prepare and package every order to ensure your jewelry reaches you safely and beautifully.

Please review our shipping information below before placing your order.

Order Processing

Standard orders are normally processed within 1–3 working days.

Personalised, engraved and made-to-order jewellery may require additional preparation time. The estimated processing time for these products will be stated on the relevant product page.

Orders placed on weekends or UK public holidays will begin processing on the next working day.

Processing time is separate from delivery time.

UK Delivery

We offer delivery throughout the United Kingdom.

Standard UK Delivery: 4-5 working days.

Express UK Delivery: 2-3 working days.

Available delivery methods and charges will be displayed at checkout before payment is completed.

Delivery estimates begin once your order has been dispatched.

Unless a different delivery period has been agreed with you, orders will be delivered within the timeframe required by applicable UK consumer law.

International Delivery

We may also deliver to selected international destinations.

Estimated international delivery times and available shipping services will be shown at checkout where applicable.

International orders may be subject to:

  • Customs duties

  • Import taxes

  • Handling charges

  • Other fees imposed by the destination country

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer and are not included in the product or delivery price.

Customs procedures may occasionally delay international deliveries.

Order Tracking

Where tracking is available, you will receive a dispatch confirmation containing your tracking information.

Please allow some time after dispatch for the courier's tracking system to update.

Delivery Addresses

Please check your delivery details carefully before completing your order.

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, contact us immediately at info@winsomeglamorous.com.

We will make reasonable efforts to update the address before dispatch, but we cannot guarantee changes once an order has entered processing or has been handed to the courier.

Incorrect or Incomplete Addresses

If an order is returned to us because an incorrect or incomplete address was provided, we will contact you to arrange redelivery where possible.

Additional delivery charges may apply where the delivery failure resulted from incorrect address information supplied at checkout.

Delayed Orders

Delivery estimates are provided in good faith, but occasional delays can occur due to circumstances outside our reasonable control, including:

  • Courier disruption

  • Severe weather

  • Customs processing

  • Public holidays

  • Industrial action

  • High seasonal demand

If your order has not arrived within the expected delivery period, please contact us at info@winsomeglamorous.com with your order number.

We will investigate the shipment with the delivery provider.

Lost Orders

If tracking indicates that your parcel may have been lost, please contact us as soon as possible.

We will investigate the matter with the courier and, where appropriate, arrange a replacement or refund in accordance with your legal rights.

Customers will not be expected to resolve a genuine lost-delivery claim directly with a courier where responsibility for delivery remains with us.

Damaged Parcels

If your parcel arrives visibly damaged, please take photographs of:

  • The outer packaging

  • Shipping label

  • Internal packaging

  • Damaged product

Contact us at info@winsomeglamorous.com as soon as reasonably possible and include your order number and photographs.

We will review the issue and arrange an appropriate resolution.

Multiple Parcels

Orders containing several items may occasionally be dispatched in separate parcels.

If this happens, you may receive more than one tracking number and your items may arrive at different times.

Personalised & Made-to-Order Jewellery

Personalised, engraved or made-to-order pieces may have longer processing times than standard products.

Any applicable production timeframe will be displayed on the product page or communicated to you before dispatch.

Please remember that processing time is additional to the estimated delivery time.

Delivery Responsibility

Your order remains our responsibility until it is delivered to you, or to another person identified by you to receive it, subject to applicable consumer law.

Contact Us

If you have any questions regarding shipping or an existing order, please contact:

Winsome Glam
Email: info@winsomeglamorous.com