Terms & Conditions

Last Updated: 11 September 2026

Welcome to Winsome Glam.

These Terms & Conditions apply to your use of our website and purchases made through it. Please read them carefully before placing an order.

By placing an order with us, you agree to these Terms & Conditions. Nothing in these terms affects your statutory rights as a consumer.

1. About Us

This website is operated by:

Legal Business Name: [LEGAL BUSINESS NAME]
Trading Name: [STORE NAME]
Business Address: [BUSINESS ADDRESS]
Email: [SUPPORT EMAIL]

2. Our Products

We make reasonable efforts to display product descriptions, colors, sizes, materials and photographs accurately.

However, colors may appear slightly different depending on your screen or device.

Jewelry containing natural materials, including freshwater pearls, mother of pearl and natural stones, may have natural variations in:

• Color

• Shape

• Size

• Pattern

• Texture

Minor variations are part of the character of these materials and are not necessarily considered defects.

Dimensions and weights shown on product pages are approximate unless stated otherwise.

3. Product Availability

All products are subject to availability.

Adding an item to your basket does not reserve it.

If an item becomes unavailable after you place an order, we will contact you and may offer:

• An alternative product;

• A revised delivery estimate; or

• A refund for the unavailable item.

4. Prices

Prices displayed on our website are shown in the currency indicated at checkout.

Where applicable, prices include taxes that we are required to collect.

Delivery charges and any other applicable costs will be clearly shown before you complete your purchase.

We may change prices at any time, but changes will not affect orders that have already been accepted.

If a pricing error is obvious and could reasonably have been recognized as an error, we reserve the right to cancel the affected order and refund any amount paid.

5. Placing an Order

When you place an order, you are making an offer to purchase the selected products.

You will receive an order acknowledgement by email. This does not necessarily mean your order has been accepted.

A binding contract is formed when we accept your order, normally when we confirm dispatch or otherwise expressly confirm acceptance.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• Payment cannot be authorized;

• The product is unavailable;

• Incorrect pricing or product information was displayed;

• We reasonably suspect fraud or misuse; or

• We cannot fulfil the order for legal or logistical reasons.

If payment has already been taken for an order we cannot accept, we will refund the relevant amount.

6. Payment

We accept the payment methods displayed at checkout.

You confirm that you are authorized to use the payment method supplied.

Payments may be processed by independent payment service providers and are subject to their security and verification procedures.

7. Personalized and Engraved Products

Where we offer personalization, customers are responsible for checking all submitted information carefully, including:

• Names

• Dates

• Initials

• Messages

• Spellings

• Capitalization

• Ring sizes or other selected options

Once production of a personalized product has begun, it may not be possible to change or cancel it.

Products made to your specification or clearly personalized may be excluded from the statutory change-of-mind cancellation right where permitted by UK law.

This does not affect your legal rights where a personalized product is faulty, damaged or does not match what you ordered.

8. Delivery

Available delivery methods, estimated delivery times and applicable charges are shown at checkout or in our Shipping & Returns Policy.

Unless another delivery period has been specifically agreed, orders will be delivered within the period required by applicable UK consumer law.

Estimated delivery dates are estimates rather than guarantees unless we expressly agree that a particular delivery date is essential.

Please ensure the delivery address supplied is complete and accurate.

9. Cancellation and Returns

Consumers purchasing online generally have statutory cancellation rights.

Further information, including the applicable cancellation period, exclusions, return procedure and refunds, is provided in our Shipping & Returns Policy.

Nothing in our returns policy limits your statutory rights.

10. Faulty, Damaged or Incorrect Products

Under UK consumer law, goods must be:

• Of satisfactory quality;

• Fit for their intended purpose; and

• As described.

If you receive a faulty, damaged or incorrect product, contact us as soon as reasonably possible at [SUPPORT EMAIL] with your order number and relevant details.

Your rights may include a refund, repair or replacement depending on the circumstances and applicable law.

Our policies do not replace or reduce your statutory consumer rights.

11. Jewelry Care

Jewelry may naturally experience wear depending on:

• Frequency of use

• Exposure to water

• Perfume

• Cosmetics

• Chemicals

• Perspiration

• Storage conditions

Customers should follow the care guidance supplied on product pages.

Normal wear, accidental damage, misuse or failure to follow reasonable care instructions is not treated as a manufacturing fault.

12. Promotions and Discount Codes

Promotional offers may:

• Be subject to expiry dates;

• Apply only to selected products;

• Require a minimum spend;

• Be limited to one use per customer; or

• Be excluded from use with other offers.

We reserve the right to withdraw or amend promotional offers where legally permitted.

13. Website Use

You must not:

• Use our website for unlawful purposes;

• Attempt to interfere with its operation or security;

• Introduce malicious software;

• Attempt unauthorized access to our systems;

• Copy or exploit website content commercially without permission.

14. Intellectual Property

Unless otherwise stated, content on this website, including:

• Product photography

• Graphics

• Branding

• Logos

• Written content

• Website design

belongs to us or is used with permission.

It may not be reproduced, distributed or used commercially without prior written permission.

15. Liability

Nothing in these Terms excludes or restricts liability where it would be unlawful to do so, including liability for:

• Death or personal injury caused by negligence;

• Fraud or fraudulent misrepresentation; or

• Your statutory consumer rights.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

Where you purchase as a consumer, we supply products for private and domestic use unless otherwise agreed.

16. Events Outside Our Reasonable Control

We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, transport disruption, industrial action, customs delays, natural disasters or major system failures.

We will take reasonable steps to minimise the effect of such events.

17. Complaints

If you have a complaint, please contact:

Email: [SUPPORT EMAIL]

Please include your order number and sufficient information for us to investigate the matter.

We aim to resolve complaints fairly and promptly.

18. Governing Law

These Terms are governed by the applicable laws of the United Kingdom, subject to the mandatory consumer protections available to you where you live.

If you live in England or Wales, proceedings may generally be brought in the courts of England and Wales.

Consumers living elsewhere in the UK retain any rights they have to bring proceedings in the courts applicable to their place of residence.

19. Changes to These Terms

We may update these Terms from time to time.

The Terms that apply to your purchase will generally be those in force when your order was placed.

20. Contact Information

[STORE NAME]
Legal Business Name: [LEGAL BUSINESS NAME]
Email: [SUPPORT EMAIL]
Address: [BUSINESS ADDRESS]